About Your Instructors

Cindy Laflèche

Cindy Laflèche

Principal
Safron Consulting Ltd.

Cindy Laflèche, a veteran of Records Management spanning a career of over 30 years is delighted to be co-instructor for this dynamic course. Cindy provides mentoring, technical guidance and quality assurance to a diverse clientele on recordkeeping projects where function-based classification methodologies are employed. Having studied function-based methodology while in Australia and successfully implementing that regime in private and public sector client sites enables Cindy to positively, effectively and clearly communicate on this challenging topic. Developing and delivering presentations ranging from one-hour executive “convince me” sessions, to comprehensive five-day workshops form a large part of Cindy’s repertoire. Sharing Cindy's contagious enthusiasm, positive approach and down-to-earth concepts while attending this course will start the wheels turning for embarking on a successful records management journey!

Jo-Anne Holm

Jo-Anne Holm

Jo-Anne Holm is a Records Management Consultant who has over 30 years Records Management knowledge and expertise. Having completed the DIRKS training in New South Wales, Australia, Jo-Anne specializes in researching, designing and implementing function-based records/keyword classification systems including Thesaurus development and appraisal and disposal systems using functional methodology. Jo-Anne thoroughly enjoys communicating on the logic of function-based records control, appraisal and disposal – it makes so much sense to link records to the organization’s business activity. Yes! She does have a life outside of Records Management.

Jo-Anne worked as a Records Management Analyst in the late 1970s and as a Records Management Consultant and trainer in the early 1980’s with the Alberta Government’s Records Management Branch. In 1984, she went to NAIT and taught records management, business writing, and other courses for 13 years. She has been operating her Records Management consulting business for 13 years which has exposed her to many different projects with clients from all levels of government and the private sector including extensive work with the Federal Government. Major projects have been undertaken with Health Canada, Public Health Agency of Canada, and Indian and Northern Affairs.