QUICK LINKS
Presentations
| Session Code | Session Title | Presentations |
|---|---|---|
| Welcome and Opening Remarks | ||
| Keynote Address - Universality and diversity of the institution of the ombudsman | Raymonde St.-Germain | |
| Greetings from the Brazilian Delegation | Brazilian Delegation | |
| How Sorry Works! | Doug Wojcieszak | |
| Lunch & Presentation of The Forum of Canadian Ombudsman Liz Hoffman Research Award | Isabelle Fortier | |
| Apologies | ||
| Apologies – The Larger Context | ||
| Panel Discussion on Apologies with the Speakers | ||
| A Game of Trust – Ombudsman Ontario's Investigation of the Ontario Lottery and Gaming Corporation | ||
| Understanding and Responding to Difficult Behaviours | Warren Steiner | |
| Dealing with Difficult Behaviours; The Intervention Team Approach - Panel and Group Discussion | ||
| Lunch and AGM (AGM to begin at Noon) | Agenda | |
| Breakout Session 1 | ||
| A | Panel : Ombudsman as an Agent of Integrity: Influencing Public Values and Citizenship in our work | Patrick Robardet Dave McNabb |
| B | Thorny Issues (Double Session) | |
| C | How does an Ombudsman/person Mediate Disputes? | Nora Farrell |
| Breakout Session 2 | ||
| D | Civil Society, Ombudsmen and the Individual: Some Observations from and about Europe | Josef Leidenfrost |
| E | Thorny Issues (Double Session) | |
| Wrap Up and Conference Evaluation | ||