Managing Government Information 4th Annual Forum: Feb. 27 - March , 2006 • Ottawa Congress Centre

"Mr. Reid has been a harsh critic of measures put in place, under Liberal as well as Conservative prime ministers, to restrict the flow of information about government decision-making (Anne Kothawala, Ottawa Citizen, Jan.11/06)." Hon. John Reid has drafted a bill, the Open Government Act, that highlights some of the short-comings of current legislation, including the absence of a legal requirement to create records. Mr. Reid will also share his thoughts on the reform of the Access to Information Act, as well as his thoughts on the Hon. Gerard La Forest's recommendations regarding the merger of the Information Commissioner's Office with that of the Privacy Commissioner's Office."

John Reid, Information Commissioner of Canada
On July 1, 1998, Mr. Reid began his seven-year term as Canada’s Information Commissioner. From 1981 to 1984 he was Co-chairman, Canadian Group, of the Canada - U.S. Parliamentary Association. As Parliamentary Secretary, Mr. Reid was charged with improving the flow of requested information to MPs. This led him to join forces with Jedd Baldwin, M.P., to work for a general right of access to government-held records for all Canadians. Out of their efforts came a report on information and privacy of the Scandinavian countries, a series of Committee hearings, the first Access to Information Bill introduced by Walter Baker in 1979, culminating in the current Access to Information Act, introduced by Francis Fox in 1983. In 1984, he started John Reid Consulting, a public policy and government affairs consulting business. He also became the part-time Executive Director of the Forum for Young Canadians, a position he held for 5 years. From 1987 to 1990, he held the position of Founding Chairman for the Canadian Association of Former Parliamentarians.
Mr. Reid was the President of the Canadian Nuclear Association in Toronto from 1990 to 1995. In 1996, he represented Canada as a senior member of the Organization for Security and Cooperation Europe (OSCE) Mission to Bosnia and Herzegovina, and a member of the Provisional Election Commission with responsibility for the writing of an Election Act and its implementation. In 1997, he joined the United Nations Transitional Administration in Eastern Slovenia (Southern Croatia), where he was Political Advisor to the Chief Electoral Officer.

Privacy is, in many respects, a risk management issue. Privacy management frameworks are critical in helping institutions manage that risk – by, among other things, building privacy into all programs, setting clear standards on the proper handling of personal information, and identifying the skills and resources required to achieve sound privacy management. In his presentation to the Managing Government Information Forum, Raymond D’Aoust, Assistant Privacy Commissioner, will focus on the importance of building a privacy management framework in the federal government, an approach to privacy protection which appears to be gaining momentum in Canada. He will briefly discuss some of the key attributes of a robust privacy management framework.

Raymond D'Aoust, Asst. Privacy Commissioner of Canada
Effective September 2, 2003, Raymond D'Aoust was appointed Assistant Privacy Commissioner of Canada with primary responsibility for the Privacy Act, the federal public sector privacy law. Prior to this and since November 1999, Mr. D'Aoust worked for the Canadian Centre for Management Development (CCMD), most recently as A/Director General, Career Development Branch. The Branch is responsible for designing and delivering the educational components of executive and management development programs such as the Management Trainee Program, the Career Assignment Program (CAP), the Direxion program and the Accelerated Executive Development Program (AEXDP). His portfolio also included learning programs and events for Deputies and Assistant Deputy Ministers. Prior to leading Career Development, Mr. D'Aoust was Director General, Research at CCMD. He was responsible for the long-term research program on Governance as well as for applied research on organizational learning and public sector reform in addition to assuming management responsibility for the Research Branch. Mr. D'Aoust has more than twenty years of experience in the Canadian government in areas such as program evaluation, review, policy, public consultation, strategic planning, business planning, quality management, technology management and research in several departments and agencies.

Information is an important strategic asset for the government of Alberta. It is as important as people, capital and technology. Like other corporate assets, information must be managed. Information Management involves the planning, directing and controlling of all of the government information assets to meet corporate goals and to deliver programs and services. There is a need for greater coordination across the various professional communities and more consistent practices related to managing information assets.

The Corporate Information Management Framework was developed to guide a disciplined approach to managing information assets that is consistent across government. Its focus on information content and the use of information enables the government to capitalize on the value of its information assets.

This presentation will address how the framework was developed and approved as well as the steps that have been taken since the approval in gaining acceptance across the government of Alberta in implementing comprehensive information management policies and practices. It will also deal with the challenges of getting senior management acceptance to be able to further advance information management in Alberta. The presentation will also discuss plans for IM over the next several years.

Tom Thackeray, Assistant Deputy Minister
Government and Program Support Services, Government of Alberta
Tom is the Assistant Deputy Minister, Government and Program Support Services Division with Alberta Government Services. In this role, his responsibilities include the administration of the Freedom of Information and Protection of Privacy Act as well as the recently enacted Personal Information Protection Act. Tom’s group also has responsibility for administration of records and information management across the government. The Division is responsible for all legislative planning for the department as well as the Compliance, Accountability and Risk Management Branch that provides services across the department. His team is leading the implementation of a comprehensive Information Management Framework for the Government of Alberta. Previous to his current position, Tom spent a number of years in the Office of the Information and Privacy Commissioner as a Portfolio Officer and Health Team Leader.

** Plenary speakers sit on panel to discuss how their ideas relate to one another, and their impact on the goal of Enterprise-wide approach to IM at any level.

The Ontario Public Service is modernizing its services and operations to become a more contemporary, cost effective and efficient organization that delivers public service in a fiscally sound and sustainable way. A key enabler of this modernization agenda is better management of information, but doing so means strategically planning to meet the oncoming challenges. With a core focus on integrating privacy practices into information management, the Government of Ontario is developing an information management strategy to achieve better value from its information holdings, to improve internal and external services and to ensure that the province's knowledge trust is protected now and for future generations. This presentation will address recent initiatives on managing information in the Government of Ontario.

Guy Herriges, Manager, Strategy and Policy Branch
Ministry of Government Services, Government of Ontario
Guy Herriges is a manager with the I & IT Strategy, Policy and Planning Branch in Ontario’s Ministry of Government Services. Currently, he is focused on the development of an information management strategy for the Government of Ontario. Prior to his current assignment, Guy was on secondment to the City of Toronto leading the renewal of the Corporate Access and Privacy program there. Guy has over 17 years of experience in information access and privacy as a policy advisor and as Manager of Access and Privacy at the former Management Board Secretariat. In those positions Guy was also responsible for the development and implementation of Ontario’s Lobbyists Registration Act. Prior to joining the Ontario government in 1987, Guy was the Assistant Director of the Saskatchewan Human Rights Commission where he managed human rights investigations across the province. Guy has degrees in philosophy and law from the University of Saskatchewan.

A key challenge in creating an IM organization is that there are many disciplines called "information management". They are outgrowths of library and archival sciences, records management, document and content management, database management and other related fields. The various kinds of IM practitioners use very different vocabulary and tools, and often work in separate departments.

This presentation proposes a common structure (metamodel) for an organization's information, which would improve communication among IM disciplines, and consistency among IM technologies. Having a common language, along with common frameworks, standards and education, would make IM a unified and mature discipline that really can "manage information as an asset".

Alana Boltwood, Information Architect
Corporate Architecture & Standards Branch, Ministry of Government Services
Government of Ontario
Alana Boltwood is an Information Architect with Ontario's Ministry of Government Services. She is currently advising the Ontario Public Service on strategy and standards for information management and metadata, and developing metamodels for an Enterprise Architecture Repository. She previously developed the Ontario Public Service Conceptual Data Model and Common Data Elements Model. Alana has worked for Statistics Canada, Liberty Health, the National Archives, a municipal library and other public sector organizations, so she is familiar with library catalogues, transaction databases, data warehouses, statistical data analysis, and shared drives bursting with disorganized documents. She has a B.A. in Statistics from Carleton University.

Government of Canada Information Management (IM) Program; Under development by Treasury Board Secretariat in Partnership with Library and Archives Canada and Public Works and Government Services Canada
[Incl. Feedback: Q & A and feedback session for the GoC program,
as well as suggestions for other levels of PS]
In this session, you will learn about the development of the Government of Canada Information Management (IM) Program, under development by Treasury Board Secretariat in partnership with Library and Archives Canada and Public Works and Government Services Canada.
The Government of Canada is an information-intensive organization. Information is the fuel that propels service delivery, and supports analysis, consultation, collaboration, and decision-making. The information the government collects and produces must be well managed so that it is able to be accountable to citizens, deliver effective programs and honor such commitments as to a clean environment, healthy living and a secure and safe place to live. Key government priorities, such as service transformation and public service modernization, are causing the scope and objectives of IM to be re-examined. Information must not only be high quality, but traditional boundaries must be broken down to allow departments to work together. Expectations are high that an effective IM infrastructure, comprised of policies, information standards, common processes and skilled people, will be in place to support these priorities. The IM Program, currently under development, is being designed to provide just such an infrastructure in support of Government of Canada operations.

Panel Facilitator: Alexa Brewer, Senior Director, IMS, Treasury Board of Canada
Alexa Brewer is the Senior Director of the Information Management Strategies Division, Chief Information Officer Branch, Treasury Board Secretariat. Her division is developing and implementing an IM Program to create an infrastructure for IM services in the Government of Canada (GC). The IM Program will support responsible stewardship of information assets, transparency of government decisions, availability of information and compliance with information management policies and legislation. Her division also provides strategic direction, advice and guidance to departments and agencies to aid compliance with the Policy on the Management of Government Information.
Alexa has been with the federal public service for 18 years. Her career has spanned administration and education in nursing, policy development and strategic planning in public health, and information management policies and practice at the GC level. With Health Canada, she assumed responsibility for developing and facilitating strategies in support of a national public health surveillance system. And with the First Nations and Inuit Health Branch of Health Canada, she led development of strategies for health information systems on reserves and for electronic health records and tele-health in remote communities.
Alexa holds a degree in nursing education and administration, a field in which she worked for 12 years, and a Masters in Business Administration. She will retire shortly from the federal government to pursue a yet-to-be-determined third phase of her career.

The Government of Canada is using metadata application profiles as tools to contribute to information exchange, particularly for enterprise-wide and horizontal initiatives. A metadata application profile identifies the metadata elements used in a particular domain or application and describes how they have been customized for that use. By making this information available, other applications and domains may use this information to exchange data or, more broadly, to re-use the metadata elements themselves. By contributing to information exchange on a technical level, as well as through the potential re-use of the metadata elements, metadata application profiles seem to promote interoperability.
In practice, however, the development and use of metadata application profiles present a number of challenges. The speakers will draw on their experience in the Government of Canada to identify and investigate the issues and suggest possible solutions.

Margaret Devey, IM Analyst, Metadata, TBS
Margaret Devey is a Metadata Analyst with the Chief Information Officer Branch of the Treasury Board of Canada Secretariat. As part of the Metadata Standards and Interoperability Team, she provides advice and guidance to government departments and inter-departmental projects on the creation, definition, and general use of metadata elements, standards, and application profiles. Previously, she spent ten years at the National Archives of Canada, now Library and Archives Canada, developing and implementing archival descriptive standards. Ms. Devey holds a Masters of Library and Information Science degree from the University of Toronto.
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Marie-Claude Cote, IM Analyst, Metadata, TBS
Marie-Claude Côté has been a Metadata Analyst with the Chief Information Officer Branch of the Treasury Board of Canada Secretariat since January 2001. She is a key player in the development of metadata standards, guidelines and controlled vocabularies in the Government of Canada (GC). Prior to joining the Treasury Board Secretariat, she held various information management positions with Industry Canada and was a reference librarian at Alcan Aluminium Ltd. Ms. Côté holds a Masters of Library and Information Science degree from the University of Montreal.

The session will discuss the business drivers, challenges and progress in developing a GC Content Management System Metadata Application Profile (CMS-MAP). The recent acquisition of a GC content management system provides the opportunity to implement the enhanced metadata that will underlay the next generation of our GC web presence. But in order for this metadata to be interoperable and support government-wide information services and sophisticated retrieval, we have to build a standardized metadata application profile for the publishing and documents management process. The session will describe the ongoing work of the interdepartmental working group that is establishing the CMS-MAP and share our thinking on future directions. The efforts to cross-link with other application profiles and central agency projects will also be discussed.

Lynn Herbert, Manager, Metadata Integrity Services, E-Channels Division, Service Canada
Lynn Herbert M.A, MLIS is currently Manager, Metadata Integrity Services, Service Canada. She has 15 years of experience working for the federal government on a variety of online services and information management projects, both from the technical and management perspective. She holds a B.A. from Concordia University, an M.A. from York University and an M.L.I.S. from the University of Western Ontario. She has worked as a reference librarian at the National Library of Canada, during which time she also built the library's early Internet presence in 1994. From 2000-2004 she managed the project to procure and implement advanced search and enterprise content management tools for Social Development Canada and used the tools to build a metadata-driven web site. The project won a 2003 GTEC Gold Medal for Strategic Information Management. Lynn has frequently been called upon as a speaker on electronic information management issues in the Ottawa area, has taught the ECM course for the Professional Learning Centre - Faculty of Information Studies of the University of Toronto, and is chair of the GOL Metadata Working Group's CMS Metadata Sub-Group.

Records are only as good as the metadata that describes and manages them. Records Management Metadata should address the requirements at the Government of Canada level. Library and Archives Canada are developing in partnership with the community a draft standard to assist government institutions with this requirement. The standard will also align with international standards for records management ISO 15489 and records management metadata ISO 23081-1.

Metadata will be used from the description at the point of contact, creation and receipt to the final disposition of records. This session will review the challenges involved with developing a broad, flexible and interoperable standard. The requirements which were considered in order to provide consistent view of records management metadata, metadata schemes, and guidance that will guide your understanding of the records management metadata. The standard development has been built in consultation and partnerships with the community. This is an opportunity for sharing our challenges and opportunities this project provided. Also, the bridges that were built in consultation with the broader community.

You will be given an opportunity to understand the metadata challenges and opportunities, the importance of metadata in records keeping, understand how important this standard is as it relates to the development of strong role of assisting records management activities.

Rhonda Healey, Manager, IM Outreach, LAC
Rhonda Healey is a Certified Records Manager(CRM) with over 30 years of experience in Records/Information Management in various capacities from designing systems to teaching courses. She is a Manager, Government Information Management Office, Library and Archives Canada. She is the past president of the Records Management Institute. She was a member of the development Committee for the Canadian Metadata Forum held in Ottawa in September 2005. She received an instant award for her work here. She is also a certified InstructorFacilitator CIF). She has significant experience in facilitating and giving courses, lectures and presentations at various levels for many organizations such as Algonquin College, Association of Records Managers and Administrators(ARMA), the Records Management Institute (RMI), and Library and Archives Canada. She has published articles with ARMA, RMI and Felciter.

MTIP seeks to leverage methodologies and initiatives developed in the GC. Starting with the Business Transformation Enablement Program (BTEP) and its Government Strategic Reference Model (GSRM), MTIP endeavours to map departmental programs and services as defined in GSRM to the Program Activity Architecture (PAA). The PAA defines how program activities contribute to the strategic outcomes for Canadians, creates an improved government-wide expenditure management information system including performance reporting and more transparent accountability to Parliament and Canadians. As a result, MTIP attempts to enable components of the Management Accountability Framework (MAF) by integrating financial and non-financial information to enable transparent and accountable decision-making. The resulting information architecture will provide the basis for an aligned information management model linked to business processes, parliamentary reporting and programs/services for Canadians.

Yves Marion
Manager, IM Program and Strategies
Knowledge and Information Management Directorate
Yves Marion is Manager, IM Program and Strategies, CIO Sector at PWGSC. Mr. Marion has over 15 years experience as a team leader in corporate management environments ranging from Finance, Resource Management, Program Management, Corporate Governance, Socio-economic policy, Information and Knowledge Management in both the public and private sector.

Mr. Marion was Corporate Manager of Resource Management in Finance during the transfer of Transport Canada’s Air Navigation System to Nav Canada (not-for-profit private entreprise) in 1996. He is also the recipient of the Governor General’s award for excellence in public service.

The new technologies are not just for end users. In the hands of information professionals, concept extraction, categorization and summarization technologies can be used to retrospectively process electronic records and documents quickly and at a high level of quality. In the hands of information professionals, concept extraction and clustering tools can be used to create controlled vocabularies and thesauri/semantic networks. In the hands of information professionals, these technologies can achieve economies of scale and scope in information processing, and improve productivity and quality for the end user.

Denise Bedford, Senior Information Officer, World Bank Group
Denise Bedford is a Senior Information Officer at the World Bank Group in Washington, DC. Since 1997, her duties at the Bank have included management of the World Bank Group’s Thesaurus; development of the Bank’s core metadata strategy and the various taxonomies that support Bank metadata; member of the enterprise content architecture/ management and long-term search strategy team, member of the Knowledge and Learning Environment working group, project manager for the implementation of the Teragram concept extraction and categorization technologies; and project manager for the World Bank Catalog in support of the Bank’s Policy on Information Disclosure. She serves as a member of the Board of Trustees of the Dublin Core Metadata Initiative, the Networked Digital Library of Theses and Dissertations Steering Committee, and is a Senior Fellow at the Montague Institute.

IM Competencies provide the GC with an enterprise-wide approach to organizational development, as well as the recruitment and development the of an IM workforce that will meet the needs of the GC now and into the future. The IM Professional Development and Certification Program (IMPDCP) is a key enabler to ensuring that the IM Community has access to development opportunities that will ensure IM professionals demonstrate the required competencies. There are several recent developments in the evolution of both the IM Competencies and the IMPDCP that will impact how we define the skills and abilities needed in the IM Community, and ensure we are developing IM professionals accordingly.

Thomas Walters, Senior Project Officer, Organizational Readiness Office, PWGSC
Tom has over 25 years experience in a wide variety of IM-related functions in the federal government, in departments and agencies such as the former Health and Welfare, Energy Mines and Resources, National Archives and National Defence. Tom joined the ORO in June of 2005 after a four year hiatus from the IM Field at the Results-based Management Directorate at Treasury Board Secretariat. Tom's primary role at the ORO is the ongoing development of the IM competencies.
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Francine Frappier, Project Officer, IM Certificate Program, PWGSC
Francine has worked in departments such as HRDC, Health Canada and Public Safety and Emergency Preparedness Canada in IM domains such as interoperability, policy/ standards development, librarianship. She was instrumental in the development of the MGI Policy and various TBS Guidelines. Francine joined the ORO in September of 2004 as a Senior Project Manager to develop the IM Professional Development and Certification Program.

The Organizational Readiness Office leads a collaborative, enterprise-wide approach to community development, in support of government change initiatives. An integrated, Competency-based Human Resources Framework guides and supports the ORO in developing initiatives that meet the current and future HR needs of the IM Community. The IM Portal, as the single point of access to resources related to information management in the GC supports the IM community in all aspects of research into IM. Come and learn about the framework and these initiatives and what they mean to you as a member of the IM Community.

Chantal Quinn

Catherine Zongora, Director, Information Management Community, PWGSC
Catherine Zongora is the Director of IM Community Development in the Organizational Readiness Office. The IM Community Development Unit identifies and helps departments address culture and workforce issues in the IM Community. Catherine was Acting Director and Senior Project Officer of the Government Information Management Division (GIMD), Library and Archives Canada. GIMD provides strategic information management support, through advice and guidance to government institutions. Catherine chairs the Canadian Advisory Committee (CAC) to the ISO Technical Committee responsible for the International Records Management Standard. Catherine has written and delivered information management training to a wide variety of participants across Canada. In addition, she has presented sessions at National and International Seminars and Conferences, and regularly makes presentations on Information Management and Community Development at interdepartmental forums and committees.

The Inquiry Liaison Office was established by PWGSC to respond to the Commission of Inquiry into the Sponsorship Program and Advertising Activities. The implementation included all aspects of a records management program - following the life cycle of a document - including the implementation of an electronic document and records management system (RDIMS). The Inquiry Liaison Office (ILO) used the tools that PWGSC had established to build their IM program and tailor it to the needs of the ILO's response to the Commission of Inquiry and related activities. This discussion details how RDIMS was implemented within a short time frame in an area undergoing intense public scrutiny, including:

• The approach that was taken to establish the IM program (i.e., life cycle of a document)
• How it was undertaken
• The special needs and circumstances of a Commission of Inquiry Response Office
• Obtaining client involvement, senior management support, departmental support
• Staff training and education
• On-going management of both the electronic and paper records

Angela Foran
President, Records Management Institute
Five years ago, Angela graduated with honours from Algonquin College of Applied Arts and Technologies in the Archives Technician and Records Management 2 year diploma program. Upon graduation, she started working at Agriculture and Agri-food Canada as a Records Management Specialist. In 2002, she took on the role of Information Holdings Officer at Health Canada and was responsible for records management implementation for both paper and electronic environments. During the RMI mandate 2003-2005, she handled the portfolio of Program Director. In June 2005, she became the President of the Records Management Institute. In September 2004, Angela was given a wonderful opportunity to be a part of a dynamic work group as the Records Manager for the Inquiry Liaison Office for the Commission of Inquiry into the Sponsorship and Advertising Activities at PWGSC. Angela is currently the Manager of Information Management for the Office of Energy Efficiency at Natural Resources Canada.

Ontario's Ministry of the Environment operates in a climate of challenge and change. It is a data and records rich organization, operating under complex and evolving business needs. A new emphasis on working horizontally, implementation of results based planning, increased citizen engagement on environmental issues, and growing public expectations on the delivery of environmental information has thrust information management into the forefront of ministry planning.

The response was the May 2005 launch of an information management strategy and 36 month road map for data and information management. The test is to maintain momentum and show results in face of challenge, change, and complexity. This session will report on the Ministry's record 10 months into implementation of the strategy. Lessons learned, corrections made, new strategies adopted form the core of the presentation.

Allan Gunn, Asst. Deputy Minister, Ministry of Environment
Allan Gunn is the Assistant Deputy Minister and Chief Administrative Officer for the Ontario Ministry of the Environment's Corporate Management Division. He is responsible for the leadership of the Ministry's strategic business and financial planning functions, controllership, human resources, accommodations, quality service, freedom of information, Environmental Bill of Rights and information management.

Jim Lewis, Director, IM and Access Branch, Ministry of Environment
Jim Lewis is the Director of the Information Management and Access Branch with Ontario's Ministry of the Environment. The branch was formed in October 2004 and is staking new ground in a number of areas. New initiatives include leading implementation of a ministry-wide information management strategy with an emphasis on integrated data standards, public access and reporting, and records management.

As a leader in the IM community in the Government of Canada (GC), Library and Archives Canada (LAC) developed and rolled out the Information Management Capacity Check (IMCC) to address the identified IM "capacity deficit) in the GC. The IMCC is a self-assessment disgnostic tool that allows an organization to identify its current IM capabilities (as is), determine the desired capacities (to be) and develop strategic plans for addressing the resulting priorities. Central to the concept of this self-assessment is that all stakeholders/jurisdictions (including senior executives) participate in the process and detrmine the go-forward agenda. Since April 2003, over 30 GC departments and agencies have completed an IMCC project and several more are planned or underway. It has produced "real" results and continues to be the tool of preference in the GC.
This presentation will include;

• a conceptual overview of the IMCC and its methodology,
• a review of the government-wide IMCC results,
• departmental examples of go-forward approaches, and
• recommended strategies for measuring progress in IM using the IMCC.

Bob Provick, Manager, IM Capacity , Government Information Management Office, Library and Archives Canada
Bob Provick is the Manager, IM Capacity, Performance and Outreach at Library and Archives Canada. He and his team are responsible for providing informed Information Management advice and guidance to Government of Canada institutions with particular emphasis on legislation, policy, standards and best practices. The IMCC was developed in 2002 at LAC and since April of 2003, Bob and his team have been responsible for supporting the application of the IMCC in the GoC. Bob has over 30 years experience in IM and has led or participated in many inter-departmental IM initiatives and he has presented at many regional, national and international conferences on a variety of IM issues.

Information is an important strategic resource for your organization ... as important as financial and human resources. Management of this resource needs to be driven first and foremost by the strategic goals of your organization.

Many organizations today are adopting formal strategies and plans for managing information assets. Whether it's a strategy, plan or framework, a performance management strategy is an important component of improved information management.

A complete performance management strategy will include multiple types of IM assessments to meet different needs at different points in time:

• articulating the need for disciplined information management
• the capacity for information management
• planning for improvement
• assessing compliance with standards and guidelines and
• measuring improvement and the value of improved information management to the organization.

The workshop will review emerging international models for performance management related to managing information assets and measurement issues at different levels - the individual, the business unit and the organization.

This highly interactive half-day workshop will help you develop practical tools for:

• Articulating your performance management objectives
• Planning your performance management strategy
• Measurement Issues and Methodologies
• Using the results to improve your information asset management

About Your Workshop Facilitator: Mark Vale is President of IME - Information Management & Economics, Inc. Mark has worked with clients in both the public and private sectors in Canada, as well as internationally, in the areas of information policy, information strategy and planning, and the implementation of corporate information and knowledge management programs. His recent public sector clients in Canada have several federal government departments (Natural Resources Canada, Health Canada, Canada Customs and Revenue Agency), several ministries in the Government of Alberta (Economic Development, Environment, Gaming, Finance, Innovation and Science, Learning, Municipal Affairs, Sustainable Resource Development) and several ministries in the Government of Ontario (Management Board Secretariat, Transportation). He recently facilitated the development of corporate Information Management Frameworks for the Government of Alberta and the Government of Manitoba.