Customers, Employees & Privacy: An Educational Forum for Business Personal Information Protection Act Conference 2006: April 26-27 2006, The Westin, Calgary, Alberta

Errol Nadeau is a Portfolio Officer with the British Columbia Information and Privacy Commission where he investigates complaints and mediates disputes under both the public sector Freedom of Information and Protection of Privacy Act and the private sector Personal Information Protection Act. He holds LLB and MBA degrees from the University of British Columbia and has worked in labour relations and labour policy as well as with the Office of the Ombudsman for British Columbia.

Gary Clarke is a Partner in the Vancouver office of Fraser Milner Casgrain LLP where he practices Employment, Privacy, Human Rights and Labour Law. Gary received his Bachelor of Arts (Hons.) from the University of New Brunswick, his law degree from Queen's University in 1993 and was admitted to the British Columbia bar in 1994. Gary works with management and human resources professionals to develop strategies for addressing workplace issues with the aim of minimizing the risk of litigation and/or disruption of the client's business. In situations where litigation cannot be avoided, Gary has experience before all levels of court within British Columbia and at the relevant administrative tribunals. Gary has written and spoken extensively on the issues and topics that arise within his practice area in publications such as CCH's Canadian Employment and Equity Reporter and Canadian Corporate Counsel.

Dr. Rebecca Grant is an Associate Professor of Information Systems in the University of Victoria Faculty of Business. She is the author of articles in Sloan Management Review and the National Productivity Review, as well as the book Silicon Supervisors and co-editor of Visions of Privacy. She holds a Ph.D. from the Ivey School of Business (University of Western Ontario) and an M.B.A. from McGill University.

Robert B. Blasina, Arbitrator/Mediator, has been arbitrating or mediating labour disputes since 1987. He hears cases from diverse employment environments, in both the private and public sector. Many of his decisions have been reported in the Labour Arbitration Cases. These include Ebco Metal Finishing which was concerned with clandestine video surveillance at the workplace, in the context of the British Columbia PIPA. Mr. Blasina is a graduate of Queen's University, Faculty of Law, 1974; and, his office is located in Burnaby, B.C.

As a privacy consultant for a number of years, Jill assisted organizations in health care, oil and gas, telecommunications, non-profit, and other sectors with their privacy compliance implementation activities, including compliance audits, policy development, privacy impact assessments, and training and awareness. Jill now works for the Office of the Information and Privacy Commissioner of Alberta as Senior Portfolio Officer with the PIPA Team. In this role she is responsible for investigating and mediating matters under review, or relating to complaints about organizations' compliance with Alberta's Personal Information Protection Act.

Laird Miller is currently the Chief Financial Officer and Chief Privacy Officer of London Drugs Limited, a BC owned and operated private company with 63 retail locations in British Columbia, Alberta, Saskatchewan and Manitoba. Laird joined the H.Y. Louie/London Drugs family in 1996 after having served the organization for the previous ten years as part of Deloitte & Touche as a Senior Manager. Positions within the group have included Director of Audit Services – H.Y. Louie Co. Limited, Corporate Secretary, Treasurer and then Chief Financial Officer of London Drugs. Laird has been in current Chief Financial Officer role for 6 years. Laird also serves on London Drugs' Executive Committee.

Cathy Smith is a graduate of the University of British Columbia. She is presently the VP of Human Resources, Mountain Equipment Co-op. Cathy’s career began with the Bank of Montreal and followed with 10-year tenure at London Drugs as the Director of Human Resources. For five years she also worked as an Employer Representative on the BC Labour Relations Board. For the past six years, Cathy has been a member of the executive team at MEC. Cathy has made a significant contribution to MEC with her focus on employee engagement, learning and development. Cathy presently shares the role of Privacy Officer with Georgette Parsons, CIO of MEC.

Georgette Parsons is currently Mountain Equipment Co-op’s Chief Information Officer. She began her career in ski area planning and systems consulting with a degree in Economics and Environmental Studies. In 1989, Georgette was able to combine her work with her passion for the outdoors when she joined MEC. Since then, she has been instrumental in developing MEC’s Information Systems, Membership Services and Communication & Marketing functions. As a long-term member of the executive team, Georgette has made a significant contribution to MEC’s development of privacy related strategy and implementation. She currently shares the roles of Privacy of with Cathy Smith, VP of Human resources.

In November 2005 British Columbia’s Legislative Assembly unanimously appointed David Loukidelis to a second six-year term as Information and Privacy Commissioner. An independent officer of the Legislature, he oversees compliance with British Columbia’s Freedom of Information and Protection of Privacy Act, Personal Information Protection Act and Lobbyists Registration Act.

David's experience in access and privacy issues goes back to 1990. Since becoming Commissioner in 1999, he has written hundreds of access to information appeal decisions, privacy complaint decisions, reports and policy materials.

David's teaching experience includes teaching access to information and privacy law at the University of Victoria.

John P. Beardwood is a partner with the law firm of Fasken Martineau DuMoulin LLP, practising in the Toronto office. John is engaged in a corporate/commercial practice, with an emphasis on information technology and privacy law related matters. LEXPERT has ranked John as a leading practitioner in the technology law field. John is Vice-Director of the Technology and Intellectual Property Group (Toronto) and Vice-Chair of the Privacy and Information Protection Practice Group (Toronto). John is the founder and Chair of Canadian Bar Association National Privacy and Access Law Section; Co-founder of the Ontario Bar Association, Privacy Law Section; Co-Program Chair, Computer Law Association Co-founder, ex-Director and ex-Treasurer, Canadian IT Law Association; Canadian editor for Computer und Recht International (CRI); and Member of the Committee on International Privacy Law - International Law and Prictice Section of the New York State Bar Association.

Aside from being the Chief Privacy Officer with Oracle Corporation, Joe is also the VP, Global Public Policy, and is responsible for coordinating and managing Oracle’s privacy and policy issues. In addition to his work with Oracle, Mr. Alhadeff serves a prominent role in several influential international organizations dedicated to internet policy, security and privacy such as the OECD and International Chamber of Commerce. He holds an M.B.A. in management and information systems from New York University, a J.D. from Boston University, and a B.A. from Oberlin College.

Kim is a senior policy analyst with the Access and Privacy Branch, Alberta Government services, which has ministerial responsibility for the Personal Information Protection Act (PIPA). Kim was closely involved in the development of PIPA and, in conjunction with the Office of the Information and Privacy Commissioner (Alberta), coordinated a series of implementation workshops for private sector organizations throughout the province. Kim has worked on the development of PIPA resources for the private sector, including the information sheet on personal employee information. Kim will be part of the technical team that will support the MLA committee appointed by the Legislative Assembly to review PIPA in 2006-07.

Born and raised in Calgary, Kim received her Bachelor of Laws from the University of Calgary in 1982. Kim practiced corporate/commercial law and was a long-time editor for a Canadian legal publishing company before joining the public service.

Rob Sider is a partner at Lawson Lundell in Vancouver. He graduated from the University of Toronto Faculty of Law in 1990 and was called to the British Columbia Bar in 1991. He was called to the Alberta Bar in 1999. Rob's practice is focused on management-side labour, employment and human rights law. He is the past-Chair of the Employment Law Section of the Canadian Bar Association, British Columbia branch.

Ritu practices in the areas of labour and employment law, public law (constitutional law, human rights, and administrative law), and related civil litigation. She has acted as counsel for the Office of the Information and Privacy Commissioner. She has been a lecturer in Constitutional Law and is a lecturer in Labour Arbitration at the University of Alberta, Faculty of Law. She is the Independent Chairperson to hear serious disciplinary offenses at the Edmonton Institution for Women.

Alberta's second Information and Privacy Commissioner appointed in 2002

Mr. Work was born in Calgary, received his Bachelors Degree in Political Science and Masters Degree in Environmental Design from the University of Calgary and obtained a law degree in 1981 from McGill University. He practiced corporate commercial law in Calgary, worked for the Attorney General of Bermuda, and was seconded to the United Nations Environmental Program.

After returning to Canada in 1987, Mr. Work took a contract position with the World Bank and was assigned to the country of Mauritius.

From 1991 to 1996 Mr. Work worked as Parliamentary Counsel to the Legislative Assembly of Alberta, and General Counsel to the Ethics Commissioner of Alberta. In 1996 Mr. Work began his career at the Office of the Information and Privacy Commissioner as General Counsel and Assistant Commissioner. Mr. Work was appointed to a five-year term as Information and Privacy Commissioner in May 2002.

Det. Allan Vonkeman, 25-year member of the Edmonton Police Service, presently assigned to the Economic Crime Section one of two members of the EPS Meth Project Team.

Det. Bob Gauthier, 27-year member of the Edmonton Police Service, presently assigned to Drug Section, one of two members of the EPS Meth Project Team.

Det. Gauthier and Vonkeman founded The Meth Project Team, to specifically target Organized Crime related to the Meth addicted offender and their crimes. Fraud, drugs, and Identity Theft related offences are the most prevalent crimes. Recent developments have seen the addition of Phishing and Trojan based computer crimes being added to this list. We have been told that we have had the first Phishing related arrest in Canada. We have been worked with the Federal Government to develop new laws in relation to Identity Theft and Computer related crime. Our investigations have lead to partnerships with: The Office of the Information and Privacy Commissioner; the US Sercet Service; all five major Canadian Banks; Calgary; Vancouver; Montreal Police Services and the RCMP.

Bill Trott worked in the Offices of the Ombudsman in British Columbia and Ontario, Psychiatric Patient Advocate Office, Province of Ontario, and the Community Legal Assistance Society in Vancouver, BC. He graduated from the Faculty of Law, University of Victoria in 1981 and was adjunct professor in the Faculty of Law at UBC (1992-1995). His publications include "Freedom of Information and Protection of Privacy" in Annual Review of Law and Practice, The Continuing Legal Education Society of British Columbia (1998, 1999, 2000 and 2001); and a chapter in A Legal Handbook for the Helping Professional, Second Edition, Law Foundation of British Columbia, 1998.

As the president and CEO of ITAC, the Information Technology Association of Canada, Bernard Courtois is an outspoken advocate for the deployment of information and communications technology tools to improve business productivity and to achieve our societal and public policy goals. Mr. Courtois was named ITAC's leader in January 2004. He is a lawyer with over 30 years experience in the telecommunications sector. He served in a variety of executive roles with Bell Canada from 1991 to 2003, including those of Chief Regulatory Officer and Chief Strategy Officer.

Richard S. Rosenberg is a Professor Emeritus in the Department of Computer Science, at the University of British Columbia. His research interests are in the social impact of computers and in Artificial Intelligence (AI). His work in the social impact of computers includes such areas of concern as privacy, freedom of expression, intellectual property rights, universal access, work and education. He has written many papers on free speech, ethics, and privacy issues, has appeared before Federal parliamentary and provincial legislative committees, and made presentations before the U.S. National Research Council. His most recent book is The Social Impact of Computers, 3rd Edition, San Diego, CA: Elsevier Academic Press, 2004. He is also a Vice-president of Electric Frontier Canada, on the Board of the BC Civil Liberties Association, and president of the BC Freedom of Information and Privacy Association.

Susan Dumont, B.A. Hons. LL.B. is a practicing privacy lawyer, consultant and principal for PrivacyMatters Inc., a privacy consulting company. PrivacyMatters Inc. provides advice on federal and provincial public and private sector privacy laws. PrivacyMatters Inc. also provides privacy training; conducts gap analysis reviews, internal privacy investigations and privacy audits. Susan is the immediate Past Chair of the Canadian Bar Association national privacy and access law section and was co-founder of the Calgary Bar Association Freedom of Information and privacy law section.

Cindy Roberts is Senior Counsel for Petro-Canada in its Calgary head office. She practices in the Corporate Legal group, providing legal advice to various departments in the company. She has been with Petro-Canada for the past 18 years, and has experience in the upstream and downstream, as well as corporate legal groups. Since June, 2002, she has been very involved in the company's privacy compliance project, and is an active member of the corporate privacy steering committee. Ms. Roberts is currently co-chair of the Alberta Privacy and Access Law section of the Canadian Bar Association (Alberta).

Jim Skinner, General Manager Human Resources, London Drugs. During his 20 years with London Drugs Ltd, Jim has worn many "hats" within the organization. He started his career in the Retail Operations side of the business holding various Store Management positions before becoming a District Manager in 2003. In April 2005, Jim took a new direction with the company and was appointed to the position of General Manager, Human Resources. In this role, Jim oversees the Employee Relations, Training, Compensation & Benefits and Payroll Depts.

Elaine Noel-Bentley is Senior Director, Total Compensation at Petro-Canada responsible for Compensation, Benefits and Payroll. She also is Petro-Canada's privacy co-ordinator, chairing a cross-organizational committee that manages privacy issues. Active locally and nationally in professional organizations, Elaine is a member of the CRA Pensions Advisory Committee, chair of the EPPA Advisory Committee, which provides advice to Alberta's Superintendent of Pensions, and a trustee of the Local Authorities Pension Plan. She has a BA in Actuarial Science and an MA in English.

Elizabeth Denham began her role as Director, Private Sector, in the Office of the Information and Privacy Commissioner in September 2003. She is responsible for steering the private sector compliance program for the Commissioner, including education and awareness, advisory services, and investigation of complaints under the Personal Information Protection Act. Elizabeth has extensive experience in privacy compliance in both the public and private sectors. She began her privacy career in 1997 when she was appointed as the first Privacy Officer for the Calgary Health Region. From 2000 to 2003 she practiced as a privacy consultant, assisting over 45 companies and government organization with their privacy and information management programs.

Jim Burke has been the Chief Financial Officer of Nor-Don Collection Network Inc. ('NCN') since June 2002. NCN is a Canadian, privately owned agency serving major banks, retailers and governments across Canada. Jim is also the organization's Chief Privacy Officer responsible for all privacy related policy design and implementation as well as dealing with issues/complaints/investigations from the various Privacy Commissioner Offices. He has first hand knowledge of managing through a privacy breach, having led NCN's response and investigation into Alberta's first privacy breach in the fall of 2004.

Michael Whitt is a partner, lawyer, and patent and trade-mark agent with the Borden Ladner Gervais LLP Calgary office. Michael has been practicing law in Calgary since 1978. He is a member of the Law Society of Alberta's Privacy Committee, is one of BLG's three privacy law "gurus" internally, and is a member of the CBA's Privacy and FOIPPA Subsection.

Jann Lynn-George (MA, MLS) is Manager of Legislation and Policy in Alberta Government Services, the Ministry responsible for Alberta's Personal Information Protection Act. Jann began her career in libraries and information management in Cambridge and London before moving into legal information services in Canada. Jann has been working in the field of access to information and privacy since 1998, and was closely involved in the development of PIPA. An important aspect of her work is developing resources to assist organizations in making privacy part of their business.

Rick has over 20 years experience in various aspects of information management, archives, and privacy. He holds a Masters degree in history from the University of Western Ontario and a Masters in Archival Studies from the University of British Columbia. He was Executive Director of the Legal Archives Society of Alberta from its founding in 1990 to 1997. He was Coordinator, Records Management later Information Management and Privacy at the Calgary Health Region between 1997 and 2002, when he joined Denham and Associates as a privacy consultant. He has been with Cenera since September 2003.

Sandra enjoys helping fellow colleagues develop strategic objectives and practical skills. Her seventeen years of expertise has involved public and private sector organizations including financial, municipal, and oil and gas industries. Sandra hopes that this conference will provide you with the tools, and knowledge, to manage information as a corporate asset so as to facilitate privacy compliance and success in business. For the past ten years Sandra has presented at local and international venues across Canada and the United States addressing business continuity, disaster planning, electronic information management, privacy, and program implementation. Sandra has also instructed adult-learning courses at an accredited College in Alberta, and is a Certified Records Manager (CRM).

Over the past four years he has led the health team in providing oversight of the HIA. This role involves investigation of privacy complaints, mediation of access requests and reviewing and commenting on privacy impact assessments submitted to the Commissioner. LeRoy has previously held FOIP positions within the Alberta Government as: FOIP Coordinator, Municipal Affairs; FOIP Advisor, Environment & Energy; and FOIP Coordinator, Social Services. LeRoy was a child abuse investigator for Social Services prior to becoming involved in the field of privacy.

A graduate of the University of Calgary with a Bachelor of Commerce degree and a Bachelor of Arts degree, Sam Kemble joined Construction Labour Relations in May of 2000. He has since offered advice and service to Alberta construction employers in collective agreement administration, collective bargaining, human rights, privacy rights, board and court case-management, workplace policy design, public policy consultation, and best practice development. Away from work Sam Kemble performs a range of volunteer duties for several not-for-profit organizations contributing to the Edmonton community.

Jan Nighswander has extensive experience in corporate human resource management and HR consulting. In her role as Director, Human Resources for LifeMark Health, a Canadian Rehabilitation, Disability Management and Occupational Health services company, Jan has been responsible for ensuring compliance with all levels of Privacy legislation concerning both internal HR management and the delivery of services to LifeMark's customers as it relates to the handling of personal health information.

Bill graduated from the University of Toronto (1975) in Industrial Engineering and immediately joined Shell Canada, where he has enjoyed a wide variety of assignments in Canada and overseas in Engineering, Operations, Marketing, Project Management, Recruitment and Graduate Development, Sales and Marketing Competency Development and Privacy Compliance. Bill led Shell's project team to prepare for compliance with federal and provincial privacy legislation and was Shell's Manager, Privacy Compliance throughout 2004 and 2005. He was recently appointed Manager, Projects – Human Resources Training.

Heather Innes has spent over 6 years as a fund raiser in Calgary. She is currently a Division Manager with the United Way of Calgary and Area, where she also acts as the Coordinator for the organization's compliance with Privacy Legislation. Heather is an active volunteer with the Calgary Chapter of the Association of Fundraising Professionals. She is currently working on the AFP Youth Initiative – "Modeling and Mentoring Philanthropy – A Pilot Project in Youth Philanthropy Education".

In this role, his responsibilities include the administration of the Freedom of Information and Protection of Privacy Act as well as the recently enacted Personal Information Protection Act. Tom's group also has responsibility for administration of records and information management across the government. The Division is responsible for all legislative planning for the department as well as the Compliance, Accountability and Risk Management Branch that provides services across the department. His team is leading the implementation of a comprehensive Information Management Framework for the Government of Alberta. Previous to his current position, Tom spent a number of years in the Office of the Information and Privacy Commissioner as a Portfolio Officer and Health Team Leader.

Linda Sasaki is part of a five member team, who are responsible for the operation of the private sector compliance program for the Commissioner. Ms. Sasaki's role includes education and awareness, advisory services, investigation and mediation of complaints, and requests for review under the Personal Information Protection Act ("PIPA").

Jim has been with the B.C. Office of the Information & Privacy Commissioner as a Portfolio Officer since March, 2003. Previously he worked for the City of Victoria from 1990 in various capacities including managing the Information Systems Division as well as Information and Privacy Coordinator and City Archivist. Worked for the law firm of Bull, Housser and Tupper from 1980 to 1984. Received a Masters of Archival Studies from the University of British Columbia.

In this capacity, Brian reviews and comments on practices and systems involving electronic health records, and investigates, analyzes and resolves privacy complaints. From 2001 to January 2006 he was Senior Manager, Privacy and Security at Alberta Health and Wellness. Brian's responsibilities included managing the privacy impact assessment process, developing and implementing privacy and security policies, security threat-risk assessments, and privacy and security investigations.

Prior to coming to the Alberta Office of the Information & Privacy Commissioner, Preeti was the Public Complaint Director for the Calgary Police Commission, providing civilian oversight to the police complaints process and ensuring police compliance with the Police Act. She has also worked as a Strategic Analyst, and a Tactical Analyst assisting police in 'Major Crimes' investigations and conducting crime research. She is a Certified Intelligence Analyst and has a Master's degree in Criminology from the University of Toronto.

The Branch coordinates the administration of Alberta's Personal Information Protection Act and supports the private sector in its implementation. Hilary has been working in the field of access and privacy since 1995, first processing access requests under Alberta's Freedom of Information and Protection of Privacy Act, then coordinating the extension of that act to municipalities, schools, universities and colleges. Hilary was directly involved in the development of PIPA, and will be supporting the review of the act scheduled to begin in 2006.

Bill graduated from the University of Toronto (1975) in Industrial Engineering and immediately joined Shell Canada, where he has enjoyed a wide variety of assignments in Canada and overseas in Engineering, Operations, Marketing, Project Management, Recruitment and Graduate Development, Sales and Marketing Competency Development and Privacy Compliance. Bill led Shell's project team to prepare for compliance with federal and provincial privacy legislation and was Shell's Manager, Privacy Compliance throughout 2004 and 2005. He was recently appointed Manager, Projects – Human Resources Training.

Kristine Robidoux is the President of ComplianceWorks, a consulting firm specializing in privacy, ethics and corporate compliance programs and controls for private and public sector organizations. Previous to acting as a Contract Portfolio Officer with the Office of the Information & Privacy Commissioner of Alberta, Ms. Robidoux, a lawyer, was Director, Corporate Compliance for a large electric utility in Calgary and prior to that, was General Counsel for a national propane gas company. In both capacities, Ms. Robidoux had responsibility for creating and implementing ethics and privacy compliance systems.

Ms.Palozzi is responsible for promoting best practices in Client Relations within the firm. This means ensuring that policies and practices reflect corporate values and a commitment to integrity. In her role as Chief Privacy Officer, she is accountable for promoting best practices in personal information management and ensuring overall compliance with the legislative requirements. Ms. Palozzi spent 30 years in the Ontario public service, holding various responsibilities in numerous portfolios. In her last assignment she was Superintendent and Chief Executive Officer of the Financial Services Commission for Ontario. As well, Ms. Palozzi has served as Deputy Minister of Revenue and Financial Institutions and Deputy Minister of Correctional Services. Ms. Palozzi has a Bachelor of Arts from the University of Toronto and a Master of Business Administration from York University.

As V.P. Public Affairs and Communications, Wally has responsibility for the strategy and program development for CMA's activity in the public policy arena. His portfolio includes the Association's government relations, communications programs for members and the public, as well as the CMA's Ethics & Privacy and Postal Issues Committees, CMA's Special Interest Councils and related research activities. Wally's private sector background includes senior management positions with a major Canadian financial institution, as well as several years in the Communications and Government Relations consulting business. Prior to that, he worked as a senior advisor at a number of Federal Government Ministries, and he has served as Chief of Staff to the Minister of Industry, and to the Government House Leader & Minister Responsible for Canada Post Corporation.

Heather Black is a former member of the Department of Justice, where her practice was largely in commercial law. From 2001 to August 2003 she was General Counsel at the Office of the Privacy Commissioner of Canada. Effective August 18, 2003, she was appointed Assistant Privacy Commissioner of Canada with primary responsibility for private sector privacy. As counsel to Industry Canada she worked on the development of Part 1 of the Personal Information Protection and Electronic Documents Act. She was involved in the policy development and was instructing counsel on the drafting of the Bill. She is also a co-author of "The Personal Information and Electronic Documents Act: An Annotated Guide" published by Irwin Law (Perrin, Black, Flaherty and Rankin) www.irwinlaw.com.

Ken taught privacy law at the University of Ottawa Law School for three years and is a frequent speaker on access and privacy matters. Ken received his law degree from the University of Western Ontario, as well as a degree in business administration from the Ivey School at the University of Western Ontario.

With over 30 years experience in the telecommunications industry, Drew has been involved in many aspects of the business, including operations, customer service and marketing. With several years of practical experience in dealing with customer and employee privacy issues, Drew is well positioned to provide insights into the challenges of balancing business requirements with the obligations to protect privacy and security in an increasingly complex global marketplace.